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If your failure scenario involves a Skype for Business desktop client as the remote endpoint in a chat conversation or AV call, then you should include the logs from the desktop client in your error report.You can view the desktop client logs on your own, but we haven't documented the logging format so you probably won't find resources to make sense of them. Instead, collect the logs and submit them with your bug report.

Logs available for the Skype for Business desktop client

There are two types of logs available from the desktop client:

How to gather log on a Macintosh using Skype for Business 2015 Gathering Skype for Business for Mac 2015 logs - CallTower Solutions Center This website stores cookies on your computer. I downloaded Skype for Business on Mac and I have tons of Chats saved, but there is no setting for deleting them after X amount of days or a way to delete them in mass. Currently, I have have to right click then delete on every single chat. For users of Skype for Business Server 2015, sending an IM notification of an emergency call placed from Skype for Business on Mac to a distribution list (as specified by the the notification URI in the location policy) requires the July 2018 update.

Restart Skype for Business for Mac. Did this solve your problem? If yes, congratulations, you've resolved your sign-in issue! If no, see Configure connection settings manually. Update Skype for Business on the smartphone or tablet. Go to the app store for your device and check for updates to the currently installed version of Skype for Business.

• .UccApilog files contain general client usage information
• .etl files contain media-specific log information

For any bugs related to Audio/Video, please attach both log types if possible. For bugs not related to Audio/Video, the .UccApilog files should be sufficient.

Collecting logs from a Skype for Business desktop client

On a Windows machine, the logs for a Skype for business desktop client will be located in the following directory:

%LOCALAPPDATA%MicrosoftOffice16.0LyncTracing

The .UccApilog files will have names that look like this:

Lync-UccApi-[[n]].UccApilog where [[n]]should be replaced by a number 0-2.

The .etl media log files will have names that look like this:

Lync-16.0.6965.5305-Office-x86ship-U.etl

On a Mac, the logs are in a similar directory within the root directory where the desktop client is installed.

After reproducing the issue and closing the client, navigate to this directory and select the log file(s) with the most recent timestamp(s). This is the file you should submit with any bug report.

This story is being continuously updated…. New updates are being added at the bottom…..

Jul 15, 2017 I cannot open skype on my mac. I was forced to upgrade my entire operating system (OSX 10.12) so I could use the latest version of skype. It worked for one day, now skype will not open up at all. I used skype successfully for years on this same computer. Step 2: Remove Skype for Business cache. Exit Skype for Business. For example, click the down arrow next to the gear icon, select File, and then Exit. Start Registry Editor. To do this, right-click Start, click Run, type regedit in the Open box, and then press OK. Locate the following subkey: Skype for Business 2016: HKEYCURRENTUSERSoftware.

Original story (from Feb 20) follows:

Looks like Skype is acting glitchy for some users currently. According to reports, the Windows 10 client of the service is closing / crashing at the moment. Users are taking to social media to report the problem.

Here are some reports:

Skype For Business Crash Log Macbook

@Skype your PC app is broken. It kicked me from a call and then closed completely. Now when I open the app it loads but then closes again

@Skype Hey guys, I’m having a huge problem with my skype for Windows 10 app. The window keeps force closing by itself, even through the app is still running in the background.
Any fixes to this? pic.twitter.com/2q1Zx1Q2qx

— Big Boss Isaac 🐯 (@BigBoss_Isaac) February 20, 2019

My SKYPE was working perfectly earlier. Now it won't work at all. Everytime I click on one of my contacts. The screen blanks out and minimizes.

— Joshua Kricker (@KrickerJoshua) February 20, 2019

@SkypeSupport what's going on with Skype, suddenly cycling like it can't connect.

Preview Version on Desktop (Chrome) same as stand Alone.

skype-8.39.0.180 is title of Exe file.

— Fi (@Fleafi7) February 20, 2019

Skype For Business Mac Microphone Not Working Catalina

my skype (for windows) keeps closing after opening and i've tried so many things and even when i installed an older version it's still the same thing

— 17's amy 🗝 (@gaIaxyhan) February 20, 2019

Skype PC version is totally unusable now for me as well. https://t.co/qGty7wzBC4

— Scott Kuberski, KKBC (@scott_kuberski) February 20, 2019

well im not getting an error message but when i keep opening skype after the update it goes to the screen like normal but then goes to the blue loading screen for no reason then back to the normal screen for a few times and then it closes out of nowhere

— RetroClausIsComingToTown (@KennyT83) February 20, 2019

In addition to reports from Windows users (which are pouring in from several regions (indicating widespread outage)), some Mac users are complaining as well:

@SkypeSupport why does Skype keep freaking out on my Mac. It opens and closes ten times then closes altogether. Won’t let me make any calls or anything! Help!

— Bucks N Bass (@bucksnbass_) February 20, 2019

@SkypeSupport I cant access Skype on my mac.

— Sarah (@spiritedunic0rn) February 20, 2019

For it’s part, team Skype or Microsoft hasn’t said anything about this sudden glitch. But we’re keeping a close eye. Will update this story with more relevant information in real time. So keep checking back.

Update 1

Someone who got in touch with Skype chat support got the following response.

It seems this is an emerging issue now globally. We are having massive reports with same issue

Meanwhile, some users say old version of Skype (available here: https://web.skype.com/en/) works fine. Do give it a try and let us know how it goes.

Update 2

For some users, the service is back to normal now.

It's working again for me!

— Sue Trowbridge (@trow125) February 20, 2019

But we’re still keeping a close eye.

Update 3

The official Skype Twitter account confirms the outage has been fixed.

Hi, Angela. There has been a temporary glitch a moment ago that was already fixed. Please check it on your end.

— Skype (@Skype) February 20, 2019

Update 4 (Dec 16)

Going by the latest reports on micro-blogging site Twitter, Skype for Business is encountering some issues. Here’s what some of those affected have to say:

@OfficeSupport
Skype for Business seems to be down in The Netherlands, cannot connect from different tenants.
source

Skype is probably older than you kid pipe dow
source

Skype for Business is definitely down, UK and Munich in our organisation
source

Skype For Business Mac Audio Not Working

While reports continue to proliferate, there’s no word from the official sources as yet. Rest assured, we’re keeping a close watch and will update this page as and when any new development catches our sight.

Developing….

Skype For Business Mac Download

Skype For Business Not Opening

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Skype For Business Mac Issues